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E-Newsletter October 2009 SPIRIT Carole & Ronald Krist Samaritan Center for Counseling & Education, October 2009, Touching Lives,Healing Hearts
Going Toe to Toe with Conflict, It's inevitable. When it comes to working with others, conflict is bound to surface whether it's the result of deep-seeded animosity or simple miscommunication. Accordingly, the ability to minimize, divert or resolve conflict is often in the makings of some of the greatest leaders. With that in mind, we introduce the topic of this month's e-newsletter: resolving conflict. It's time to sit back, relax and catch this month's Spirit. 
		Service Spotlight. Each month, Spirit will shine a spotlight on one of our services to reveal how Krist Samaritan Center is touching lives and healing hearts all across Houston.
Conflict and Universal Truths.The saying goes, 'you can't please all of the people all of the time.' This is especially true if 'all the people' are extremely difficult to please anyway. Conflict is often at its greatest when the stakes are high, opinions vary and emotions run strong. What's more, everyone deals with it differently. Some avoid the conversation, others become angry or violent, or, sometimes, people face the conversation and handle it well. In these cases, conflict can really be constructive. The authentic communication and clarification of issues accelerate problem solving and build understanding. To strategize the best way of approaching each person, it is helpful to recognize certain 'types' of difficult people. Undoubtedly, identifying these types will help you communicate more effectively not only in church or at work, but also with family members or in other organizations. The dramatic: people who have enchanting personalities and enjoy being at the center of attention, but tend to naturally instigate drama between others.
		Dealing with Problem Parishioners. As part of the Clergy and Congregational Care program, Rev. Jerry DeSobe, Ph.D. is leading a seminar that will cover effective ways for pastors and church professionals to communicate and interact with difficult parishioners. The event will be held at St. Luke's United Methodist Church in Houston on Thursday, October 29th from 9:30 am to noon. Cost is $35.00 for individuals and $25.00 for students. Pre-registration is required by October 22nd. To register: Call 281.480.7554 ext. 12 and speak with Priscila Barcenas. Or, click here to register online.
The hard-to-please:  usually, these people are untrusting, inflexible and become agitated when things do not go their way. The high-and-mighty: often perceived as self-admiring and self sufficient, these people can actually be extremely sensitive. When dealing with difficult personalities, there are some great truths to keep in mind:
*Be 'slow to speak.' If you find yourself slipping into an argument, take time to consider the impact of your words. *Be 'quick to listen.' Provide an open line of communication between you and the difficult person, so that they can be honest with their frustrations, not argumentative or pushy. *Be 'slow to anger.' While it is easier said than done, it is extremely important to resist harboring anger toward another person. If you feel yourself becoming upset, consider bringing in a neutral third person. One important aspect of resolving conflict is to seek out the difficult person individually. Between the two of you, try to agree what both of you can do to make the relationship positive. With these steps, you might not only find yourself dealing with difficult people, but making a friend too. October is Clergy Appreciation Month, so don't forget to encourage your spiritual leaders and tell them how much they mean to you. A true friend knows your weaknesses but shows you your strengths; feels your fears but fortifies your faith; sees your anxieties but frees your spirit; recognizes your disabilities but emphasizes your possibilities. 
-William Arthur Ward
Mark Your Calendar, A Samaritan Celebration 2009, November 5, 2009, River Oaks Country Club
Chairmen Elaine and Granville Knight, Jr.
Honorees, Carole Krist, Kristi & David Lumpkins, Gena & Chuck Norris

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